Shipping Policy

JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow our team 1-2 business days to process your order and prepare it for shipment to our shipping carrier. Note that we do not process or ship orders over the weekend.

HOW LONG IS THE SHIPPING TIME?

Orders to the United States and United Kingdom will be shipped via DHL. International orders may be shipped with different carriers depending on which fulfillment center your order ships from.

Average transit times for United States:

• Normal Shipping: 9-17 days
• Expedited/Express Shipping: 6-14 business days

Orders shipped to Alaska and Hawaii may take longer to arrive.

Average transit times for United Kingdom:

• Normal Shipping: 9-17 days
• Expedited/Express Shipping: 6-14 business days

Please note: If you ordered multiple different products, they may arrive in separate packages and some may arrive on different dates. When a product we sell becomes out of stock in one of our North American distribution centers, we may send your order from our Europe or Asia distribution center to fulfill your order in a timely manner.

There are circumstances that are out of our control (natural disasters, unexpected weather, global pandemics, etc.) that may cause shipping postponements or delays. While most packages will arrive on time, there may be circumstances beyond our control that carriers experience. For this reason, we do not guarantee exact delivery times.

HOW TO GET TRACKING INFO?

We provide tracking numbers for every order. Tracking will be available once your order has been fulfilled and shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends time sourcing quality yet affordable products.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

CAN I CANCEL MY ORDER?

Yes, if there was a mistake or you changed your mind, you can cancel your order within 10 hours of completing your payment. Please email us at team.skinrecoverylabs@gmail.com letting us know why you decided to cancel your order with the subject line "Please cancel my order" and provide us with your order number.

I ENTERED MY ADDRESS INCORRECTLY

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email providing us the corrected information. We just request that you notify us immediately (within 12 hours of ordering) via email.

MY ITEM ARRIVED DAMAGED

While we ship every order with extra padding to mitigate such issues, around 1 in 1000 orders may arrive damaged due to mail service mistreatment of our packages. We apologize sincerely if this happens to you.

If this happens, please contact us with:

• Your full name
• Your order number
• A picture or video of the damaged packaging as well as the product inside

This is required for us to file a claim with our shipping carrier. Once we receive your email with the required information, we'll be happy to send out a replacement as quickly as possible!

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question through our website, we encourage you to contact us at team.skinrecoverylabs@gmail.com. We typically respond within 1-2 hours during normal business hours Pacific Standard Time.